Contact Centre Services - RM3815
We operate as a thin prime contractor with a diverse network of subcontractors. Our public sector customers get access to hundreds of innovative suppliers. Our suppliers get a contracting route to work they otherwise wouldn't get. We match customers with suppliers and we eliminate the pain of procurement for both sides.
Name:
Contact Centre Services
Start date:
01-06-2017
Current end date:
31-03-2022
(Please not that the Contact Services RM3815 has now expired)
Web page:
Page on Crown Commercial Service website
Framework Lots
Bramble Hub can supply on the following Lots on this framework:
Lot 1 — Specialist Contact Centre Consultancy Services:
Contracting Authority's current / new Contact Centre strategies - Review, analysis and recommendations for existing / new Contact Centre delivery - Customer /process journey creation and mapping - Cost optimisation - Resource management - Change management - Procurement advice and support
Other Information
Contact Centres include a broad range of communications channels that the public uses to interface with government services. This includes telephony, email and web-based communications.
News about this framework
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